Pre-order Policy — Lofty TCG

Lofty TCG Pre-order Policy

Before making a pre-order purchase at Lofty TCG, please read the following conditions carefully. By completing your purchase, you explicitly accept these terms and conditions, understanding the nature of pre-orders.

Nature of Pre-orders and Supplier Dependency

A pre-order purchase allows you to reserve a product before its official release. However, it's crucial to understand that pre-orders are based on estimates and availability and dates depend entirely on the manufacturers and distributors (our suppliers). Lofty TCG's ability to fulfill a pre-order is subject to the amount of stock ultimately allocated to and delivered by these suppliers.

Estimated Release Dates and Possible Delays

The release or 'Drop Date' announced for a pre-order product is an estimate provided by the manufacturer/distributor. This date refers to when the product could be ready to ship from their warehouses to us, it is not a guaranteed delivery date for the end customer. Estimated dates are subject to constant changes without notice from suppliers due to production, logistics, and other factors. Availability for in-store pickup will be granted from the moment we receive supplier stock.

Final Availability, Supplier Cuts and No Supply Guarantee

Due to high global demand and supply chain limitations, suppliers often allocate limited quantities to sellers like Lofty TCG. The quantities we expect to receive (based on our orders) may be drastically cut or even entirely cancelled by the supplier, often without notice. Therefore, placing a pre-order does not 100% guarantee obtaining the final product. Final availability depends entirely on the quantity our supplier delivers. We will prioritize pre-orders on a first-come, first-served basis until our received stock runs out.

Refunds for Forced Cancellation (Supplier Cut)

If your specific pre-order is affected by a cut or cancellation by the supplier, resulting in us being unable to supply the product, we will notify you as soon as possible. In this situation (beyond Lofty TCG's control), a full refund of the amount paid for that reservation will be processed. This refund constitutes the only possible compensation for forced cancellation due to lack of supplier supply.

In-store Pickup of Pre-orders

Lofty TCG operates exclusively on an in-store pickup model. When your pre-order arrives at our warehouse, we'll send you an email letting you know it's ready for pickup. From that notice, you have 14 calendar days to come pick up your order at the store. You'll need your order number and a valid official ID.

When you purchase a pre-order product, all other items in the same order (cart) will be delivered together with the pre-order product once the latter is available. If you wish to pick up the non-pre-order items immediately, you must place a separate order for those items and complete payment in a different transaction. We cannot split or perform partial deliveries of combined orders that include pre-orders.

Charges and Voluntary Customer Cancellations

All pre-order purchases and advance orders are charged immediately to your card or Mercado Pago account at the time of purchase to secure your reservation.

If you, as a customer, wish to cancel a pre-order before it is ready for pickup, you may do so, but it will be subject to a 20% cancellation fee on the total value of the pre-order product. This fee will be deducted from the refunded amount and helps cover payment processing and reservation management costs that are non-refundable or incurred by Lofty TCG. It is crucial to understand that this 20% fee only applies to customer-initiated cancellations and not to forced cancellations due to supplier cuts (in which case the refund is always full and free of charges, as indicated in the 'Refunds for Forced Cancellation' section).

Pickup Window Expiration

If 14 calendar days pass from the "Ready for pickup" notice and you do not pick up your order and have not contacted us to coordinate, the order will be automatically cancelled and a 20% administrative fee will apply in accordance with this policy.

Process to Request Voluntary Cancellation

To request voluntary cancellation of a pre-order (subject to the 20% fee), send an email to contacto@loftytcg.com with the subject: "ORDER CANCELLATION #..." and include your purchase details.

By placing a pre-order purchase, you explicitly accept all these terms and conditions established by Lofty TCG. Lofty TCG reserves the right to update or modify these policies at any time without prior notice.